Return & Refund Policy

As a small business dedicated to handcrafted quality, we put a lot of love into every batch we make. We want you to enjoy every bar of soap you receive. However, due to the nature of our products, we have specific guidelines regarding returns and exchanges to ensure the safety and satisfaction of all our customers.

Our Policy: All Sales Are Final

Because soap is a personal hygiene product, we generally do not accept returns or exchanges.

Once a product leaves our facility, we cannot guarantee its purity or safety for resale. Even if a package appears unopened, for sanitary reasons, we cannot restock it. This policy helps us maintain the highest standards of hygiene and keeps our prices fair for everyone.

Damaged or Defective Items

While we take great care in packaging your order, we understand that mistakes or shipping damage can happen.

We will happily replace or refund items if:

• The item arrived damaged.
• The item has a defect.
• You received the wrong item.

Conditions for Replacement:

• The item must be unused and in its original condition.
• You must contact us within 3 days of delivery.

How to Report an Issue

If there is a problem with your order, please reach out to us immediately so we can make it right!

1. Email us at info@soapmory.com
2. Include your Order Number in the subject line.
3. Please attach a photo of the damaged or defective product (and the packaging, if damaged during shipping).

Need Help Choosing?

We know that buying scented products online can be tricky!

First time trying handmade soap?
If you are unsure which scent or formula is right for your skin type, please reach out to us before you buy! We know our soaps inside and out, and we would love to help you pick the perfect bar for your needs.

Once we review the issue, we will work with you to arrange a replacement or a refund to your original payment method.